After several hours of monitoring, all services continue to work as expected. This incident is now resolved.
Once again, thank you for your patience.
Posted Jun 12, 2025 - 18:08 PDT
Monitoring
Internet services are returning to normal and Format is once again working as expected.
Posted Jun 12, 2025 - 14:37 PDT
Identified
Format is one of many companies that is affected by a broad outage with a 3rd party platform that is impacting multiple large services. To understand this widespread impact, we suggest you check downdetector.com to see if any other applications you use are affected.
We will continue to monitor this situation closely and will provide frequent updates.
We understand that this outage is disruptive to you and your business and apologize for the inconvenience. We sincerely appreciate your patience while we continue to investigate at this time.
Posted Jun 12, 2025 - 13:05 PDT
Update
Format is one of many companies that is affected by a broad outage with a 3rd party platform that is impacting multiple large services. To understand this widespread impact, we suggest you check downdetector.com to see if any other applications you use are affected.
We will continue to monitor this situation closely and will provide frequent updates.
We understand that this outage is disruptive to you and your business and apologize for the inconvenience. We sincerely appreciate your patience while we continue to investigate at this time.
Posted Jun 12, 2025 - 12:42 PDT
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 12:16 PDT
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 12:12 PDT
Investigating
Our platform is currently unavailable to Format customers due to a major incident affecting multiple large internet products and services including ours. We continue to explore all options to restore access and will update frequently until services are restored. Thank you in advance for your patience.
Posted Jun 12, 2025 - 11:38 PDT
This incident affected: Member Sites, Format Registered Domains, Content Rendering, Prints Marketplace, Login, Help Center, Format Home Page, Format Site Uploads, and Customer Support.